Spa Etiquette

Arrival

Please arrive 15 minutes prior to our appointment time to prepare for spa treatment(s). Arriving late will limit the time of your service, as we complete each experience punctually so the next client will not be delayed.

Valuables & Electronics

Our spa is an electronic free area. Please leave any electronic devices on silent and in your spa locker at all times. Your cooperation in providing a tranquil environment is greatly appreciated. Please note… the spa is not responsible for lost or stolen articles, therefore we ask that you leave any valuables at home or in your hotel room.

Children

Our Spa requires that all guests are 16 years of age or older. It is also our policy that we do not allow children to accompany parents to spa their appointments to ensure a tranquil experience to every guest.

Cancellations

We have a 24 hour cancellation policy. Failing to cancel within 24 hours would result in a full charge. For groups of 6 or more, we require 72 hours’ notice. If you should need to cancel your appointment(s) please contact us via email or you can call toll free at 1-888-209-1001.

Gratuities

Gratuities are left to your discretion. If you wish to leave a gratuity the spa reception can assist you at the time of payment.

For More Information or Further Assistance Please Call: 1-888-209-1001